Payment: We accept major credit cards such as Visa, Master, American Express, and Discover; we also accept PayPal through our secured website and money order or cashier’s check.

For money order or cashier’s check, please make payment to:

Menswear eCollection

14145 Proctor Ave, Suite #1

City of Industry, CA 91746

Shipment: We usually ship out your item(s) within 1-2 business days after your payment is cleared. Customers can choose UPS or US Postal Service when check out. For UPS shipping, we offer UPS ground, 3 Day Select, 2 Day Air, and Next Day shipment services for continental US customers. Order and payment have to be completed by 2:00 pm for UPS Next Day shipment.

US Postal Service Priority, Express, or First Class shipment service will be used for shipment to PO box, Alaska, Hawaii, APO, and FPO.

For the packaging tracking information, you can log in to your account to check the order status and tracking information if you created an account with us.

Shipping to a different address from your billing address: For customer security protection, we suggest you use your billing address as your shipping address. If you request us to ship to a different address from your billing address, we will need to verify that the shipping address is valid and authorized by the credit card holder. Due to the verification process, shipment may delay or order be cancelled if it could not be verified with the credit card holder.

Internatinal customers:

US Postal Service Priority Int’l or Express Int’l will be used for all international shipment. International customers need to be aware that extra tariff and time may apply by your country custom in additional to the regular item price and shipping. Please contact your country’s custom for exact tax rate. The package tracking information for Express package is available upon request.

For international credit card payment where Address Verification Service (AVS) of your credit card is not supported, buyer’s identity may be verified prior to shipment,  e. g. copy of credit card holder’s valid driver license or passport may be requested before shipment.

Returns: If an item does not fit or you are not satisfied with the item, you can return the item for refund. Item must be returned in its original condition and packaging with labels, tags, etc. attached for refund. You must notify the seller and return the item within seven (7) days after receipt of the item. Shipping and Handling charges cannot be refunded. The Buyer is responsible to send the item back to the Seller. The Seller is not liable for missing or damaged returns so we suggest that you use a shipping method that provides tracking and insurance options for return. Refund will be made within 7 days after qualified return item received. If a return is made beyond the 7 day period, or the returned item not in its original condition (e.g. missing labels, tags, plastic bags, or packaging, etc), a 15% restock fee will be applied. If the returned item is damaged, worn, or altered, return will not be accepted.

Customers who need to exchange for a different size or item need to check our current store listings and buy a new item, and return the item purchased for refund.

We guarantee our product quality. In the event that you receive a wrong item or a defective product, we will refund the total of your payment plus your shipping back cost via UPS ground or USPS Priority. However, the Seller will not assume any further responsibilities due to the mistake or the defective product.

Wholesale: In order to become a reseller, you need to fax us your Reseller’s Permit, and sign in as a regular customer. The first time order amount has to be $300 or more to become a Reseller. All wholesale prices are FOB warehouse prices, and customers are responsible for shipping charges. Returns can be accepted upon Seller’s authorization and all returns have to be made in their original condition within 7 days after your receipt of the package.

Any questions? Please read our Questions and Answers page for frequently asked questions,  get live assistance with the Live Chat on our store homepage, or call us at 1.888.SUIT1US at our regular business hours from 9:00 am to 5:00 pm, Mon - Fri, Pacific time, or write us anytime at sales@menswearecollection.com. We are always ready to answer your questions to our best knowledge and will response promptly.